Complaints

    CURRICULUM COMPLAINTS POLICY

    Carers/Parents should use this complaints procedure if they believe that either the LA or school Governing Body is failing to:

    • Provide access to the National Curriculum, including Religious Education and Collective Worship and its assessment for a particular pupil in the school
    • Follow the law on charging for school activities
    • Offer only approved qualifications or syllabuses
    • Provide religious education and collective worship
    • Provide the information to parents about the curriculum
    • Carry out any other statutory duty relating to the curriculum

    Curriculum Complaints Policy

    COMPLAINTS POLICY

    Carers/Parents should use the complaints procedure below for all areas except the curriculum which is covered in the curriculum complaints policy above. The policy also notes the following.

     

     

    Exceptions

    Who to contact

    Admissions to schools

     

    Statutory assessments of Special Educational Needs

     

    School re-organisation proposals

    Concerns about admissions, statutory assessments of Special Educational Needs, or school re-organisation proposals should be raised with Lambeth Education Authority

     

    Matters likely to require a Child Protection Investigation

    Complaints about child protection matters are handled under our child protection and safeguarding policy and in accordance with relevant statutory guidance.

    If you have serious concerns, you may wish to contact:

    ·Social Care on020 7926 5555

    ·Thelocal authority designated officer (LADO) who has local responsibility for safeguarding.Denys Rasmussen (0207 926 8915drasmussen@lambeth.gov.uk) or Sarwan Singh Jandu (0207 926 9643sjandu@lambeth.gov.uk).

    ·You can also contact NSPCC on 0800 028 0285 orhelp@nspcc.org.uk

    Exclusion of children from school*

    Further information about raising concerns about exclusion can be found at:www.gov.uk/school-discipline-exclusions/exclusions.

    *complaints about the application of the behaviour policy can be made through the school’s complaints procedure.

    Whistleblowing

    We have an internal whistleblowing procedure for all our employees, including temporary staff and contractors.

    The Secretary of State for Education is the prescribed person for matters relating to education for whistleblowers in education who do not want to raise matters direct with their employer. Referrals can be made at:www.education.gov.uk/contactus.

    Volunteer staff who have concerns about our school should complain through the school’s complaints procedure. You may also be able to complain direct to the LA or the Department for Education (see link above), depending on the substance of your complaint.

    Staff grievances

    Complaints from staff will be dealt with under the school’s internal grievance procedures.

    School records on individual students.

     

    The school abides by the General Data Protection Act and parents can request to see the records held for their child by contacting Tracey Ellis. Contact details are on our contacts page.

     

    Staff conduct

    Complaints about staff will be dealt with under the school’s internal disciplinary procedures, if appropriate.

    Complainants will not be informed of any disciplinary action taken against a staff member as a result of a complaint. However, the complainant will be notified that the matter is being addressed.

    Complaints about services provided by other providers who may use school premises or facilities

    Providers should have their own complaints procedure to deal with complaints about service. Please contact them direct.

    National Curriculum - content

    Please contact the Department for Education at:
    www.education.gov.uk/contactus

     

    Schools Complaints Policy and Procedure

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